I have spent thousands of dollars on various scripts over the years and I have never received such bad support.

Your experience does sound less then attractive.. But as for myself I really love the HummingBird product and think they team behind it did an excellent job.

Thanks for this review which I found on Twitter before I made the investment in a power tool that seems to have some shortcomings. This is one of the reasons I never create desktop applications, but rather stick to building online applications.

Once again, I appreciate you speaking out

Best,

Jim

Although I am really annoyed with the level of their support, I need to put my hands up and say that the script does do what I’m looking for. If you could code something similar though I would say give it a try. I’m not a programmer so I’m not sure how difficult it would be.

Did I get my refund? haha, nope – they refused it within a few hours and came back with a message saying that the forum was complimentary to the script (which is strange seeing as they don’t actually answer support emails directly). They put the blame on me and said that it must be my email address. Which is clearly not the case as I use the same email on dozens of vbulletin forums, including my own.

The thing that annoys me is that it takes just as long to manually fix my forum account than it does to come back to me and tell me to just try signing up again. It’s passing the buck, which I said in my last post, is disgraceful after paying so much money for this script.

They then suggested that their support team were under the impression that I was only experiencing issues with the forum and not the script itself. Which is complete lies as their first response to me said

It is not a common problem for hummingbird to crash, please make sure you have all the necessary prerequisites.

The whole thing has left a bad taste in my mouth towards them. I just want my money back but in order to do that now I will need to escalate it to a dispute and then it’s a lottery whether I get my money back. I’d be happy to just get a script that works but say they did have a change of heart and fixed my forum account. Do you think they will help the guy who just asked for a refund via a dispute on paypal. It wouldn’t surprise me if they just banned me for saying the script doesn’t work.

As I have said a few times, when it’s working, it’s a great script. However, it’s difficult for me to recommend it to anyone at this time because of what has happened.

I just started hearing about hummingbird yesterday. After a video or 2 on it I thought I could code that in an afternoon. I didn’t see what the big deal was.

So I did it and well, I still don’t see what the big deal is. It just goes through following and unfollowing based on criteria you feed it. Right? You could manually follow hundreds in the time it takes to order, install and set up the software.