Comments on: HummingBird – Great Product, Terrible Support

By: HummingBird Won – Time To Move On

HummingBird Won – Time To Move On — Thu, 11 Jun 2009 14:08:40 +0000

[...] to help me get access to the forum and they refused to look into why it was crashing on my pc. They didn’t answer my emails about any of [...]

By: Twitter HummingBird - The Final Straw

Twitter HummingBird - The Final Straw — Thu, 21 May 2009 11:24:37 +0000

[...] FILED UNDER: Twitter Tools & Services 21 May, 2009 // 2 days ago I told you how awful the support for HummingBird is. As I said many times in that article, I think their script is great, however I am really in awe [...]

By: Roseli A. Bakar

Roseli A. Bakar — Wed, 20 May 2009 01:55:50 +0000

Good to hear that their forum support is much better.

Last year I register a “trial” twitter account and posted tweets from all my niche blogs thru twitterfeed. I never engage into conversations with that account and did zero RTs.

Did a lot of auto following / unfollowing and auto DMs.

The account was suspended in 3 months.

My guess is that Twitter has it’s own algorithm in determining spammy accounts though following, unfollowing and following back the same user could be the culprit.

By: Kevin

Kevin — Tue, 19 May 2009 14:30:54 +0000

Well, perhaps support is a little better via the forum. But direct support is terrible and they have still not replied to my last 3 emails. For a script which costs as much as hummingbird does, that is inexcuseable in my opinion.

Will using scripts like Hummingbird jeopardise your Twitter account? No, not as long as you use it correctly.

I believe Twitter only responds to accounts which have been reported or blocked numerous times though I’m not 100% sure of that. However, hummingbird tells you who you have unfollowed before. This stops you from following someone, unfollowing them, following them again etc (the kind of thing which will piss someone off!).

Also, it’s probably best not to use the script to constantly follow and unfollow people. you should probably just use it once a day or perhaps once every two days.

By: Roseli A. Bakar

Roseli A. Bakar — Tue, 19 May 2009 14:23:42 +0000

I’m very surprised that HummingBird support is that BAD.

They better buck up as this news is going viral…

Kevin, what do you think about using softwares or tools like HummingBird to do mass following and unfollowing ?

Will using these tools jeopardise your twitter account ?