I thought I would give you all an update on this saga.

I purchased the HummingBird script a month or so ago. My opinion since purchasing it hasn’t changed, I think it’s a great script. However, their support is absolutely awful.

The refused to help me get access to the forum and they refused to look into why it was crashing on my pc. They didn’t answer my emails about any of this.

At that point I felt I had no other choice but to ask for a refund via PayPal. My thinking was that they would either get the kick up the ass they needed to help me or I would get a refund. Unfortunately I got neither.

I got one reply from them via Paypal :

As far as the issues you are having with hummingbird, please describe them in detail so we may assist you in fixing them. Our support team was under the impression that you were only experiencing issues with the forum. Thanks.Sincerely,Merchant Services Support

This was frustrating for 2 reasons. First of all, I told them in several emails about the script crashing on my pc, they simply chose to ignore it and simply answer my question about forum access. Secondly, I have since emailed since this comment and asked for them to see what is wrong and they have not replied.

10 days after they left this comment, and after I left another two comments via PayPal as well, I escalated it to a dispute. Unfortunately they quickly ruled in their favour, which I’m not surprised about because PayPal rarely protects the buyer.

From what I have heard, many people have bought the script and have had good support. For whatever reason, I did not. I don’t want to discourage anyone out there from buying this script because it does do what it says it does but be warned, once you click buy your money is gone and if the script doesn’t work right – you’re screwed.