I wrote a review of Twitter HummingBird last week, a Twitter script which I recently bought for $167.45 (discounted from $197). Those of you who read my review of the script and my follow up post the next day will know that I’m a big fan of HummingBird. Whilst it is expensive, it makes mass following and unfollowing a breeze and it also great for mangaging multiple Twitter accounts.

However, their support doesn’t seem to match up to the quality of their product. I signed up to their Twitter Support Forum after purchasing the product however the authorisation was never sent (which means I can’t post).

So I emailed them about this the day after signing up and not getting an activation email :

Sent 14th May 2009
Hi there,

I have signed up to protwitter at http://twitterproforum.com/ but have not received an authorisation email in the last few days so I cannot post.

Also, I have noticed that hummingbird crashes every now and then. Is this a common problem?

Kevin

Someone replied later on that day (They didn’t even leave their name so I’m not sure who replied to me) :

Received 14th May 2009
Kevin,

If you have not received a conformation email, first check your spam filter, if you cannot find it there then please re-sign up. It is not a common problem for hummingbird to crash, please make sure you have all the necessary prerequisites. Thank you.

Sincerely,
Support

This annoyed me. I had just paid $167 for this product and they seemed completely uninterested in helping me. I have used vBulletin for close to 8 years now so I know how easy it is to manually activate an account that hasn’t been activated (it literally takes 5 seconds) so asking me to sign up is just plain lazy on their part.

I replied to them later the next morning (their email had been sent during the nightime in the UK) :

Sent 15th May 2009
Hi there,

The activation email is definately not there as I have did a search in my regular email and in my spam folder.

If I sign up again then I would not be able to use my usual username as I have already signed up with that. Could you please quickly manually approve the account System0. You are using vbulletin so it only takes 2 seconds to change the usergroup.

I do have all the prerequisites for the software. I have a top of the range gaming laptop running on vista so that is definately not the issue. I have just found that if the script is opened for a long time it just crashes for no reason and you need to switch it off and back on.

Kevin

Unfortunately, this was never replied to. Nor was my follow up email on the 17th.

Now I could sign up to the forum again with a different username but I’m perhaps a little stubborn. The way I see it, I just paid $167 for this product so why should I have to go to the hassle of signing up again because their software didn’t send me an activation email.

And is there much point signing up to the forum again anyways as they seemed to completely disregard my comment that the software crashes from time to time (which isn’t a major problem but it still happens). So no doubt all support queries are responded in this way.

I do still believe that HummingBird is a great product and if you are looking to increase your follower count it seems like there is no better alternative around at the moment. However, just bear in mind that direct support from the HummingBird team does not seem to be that good, particularly not for a script at this price.

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Yesterday Kristen spoke about Ivy Bean, an 104 year old lady who is apparently an avid Twitter user.

The story was picked up in the UK by The Daily Telegraph and The Sun and then repeated through The Next Web.

Unfortunately, this was just a pre-arranged PR campaign and most people, including myself, didn’t realise this. However today TechCrunch explained the rest of the story.

The picture which was circulated a few days ago can be seen below :

Ivy Bean

The picture which everyone didn’t see was this one :

Ivy Bean

The guy in the picture is Martin Dix from Geek Squad, which is the company behind this PR stunt. When I checked out Ivy’s profile the other day what I didn’t notice was that her first tweet was on May 14th, the very day before her story was in all the British newspapers. I’d like to believe that if I had saw that I would have put two and two together and realise that this was a PR stunt but alas, hindsight is a wonderful thing!

Just goes to show how a simple PR setup like this can grow arms and legs when you mention the word ‘Twitter’!!!

Link : The REAL story behind the 104-Year-Old who joined Twitter

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Twitter started out as a cat-blogging tool. Well, that’s not exactly what it was designed for, but the microblogging platform quickly gained the reputation of being for cat-bloggers because so many of the early users were tweeting about their cats.

Now, I’ve had a cat. They don’t do much. My dog has much more personality. So are there more than 500,000 people following a Twitter account created on behalf of Jason Scott’s pet cat Sockington, as noted by TechCrunch?

Take a stroll through Sockington’s Twitter stream–it’s all about what he does, day in and day out. And having gained such popularity, Scott has landed speaking gigs, and is even co-authoring a book with his pet cat Sockington, of course.

It looks like the fascination with cats hasn’t disappeared from Twitter. What’s interesting, however, is the return of cat-blogging to the forefront of current Twitter news and activity. I think we’re all left scratching our heads. And that includes Scott.

In three months, Sockington went from a few hundred followers to nearly 509k. Why no one really knows the answer to that, we can glean a lesson or two from Scott’s experience.
As Sockington isn’t the only cat in the house, you shouldn’t be surprised to learn that Scott also has a Twitter account for his other cat Penny. Her followers rest right around 2,000, which is respectable. But it’s nowhere near half a million followers.

If you look at a few things you’ll notice a useful tip or two, based on Scott’s multiple Twitter account management. He doesn’t follow many users back, and he doesn’t really engage them in conversation. Perhaps this is in part due to the fact that cats don’t talk to humans in real life, so why break character just for Twitter?

What’s notable here is the leveraging of one of Scott’s cats’ Twitter accounts for the other. Penny often uses an @reply in orer to drive traffic back to the Sockington account. This is a tactic i highly recommend if you’re managing two related Twitter accounts.

When it’s all said and done, however, I think the exploding growth of Sockington’s followers is indicative of what the mainstream really thinks about Twitter–it’s a funny site that’s full of entertainment. With celebrities taking over Twitter and the public eating it up, it’s no surprise to me that someone like Sockington can build an audience too. He faked it till he made it in a way that only a cat could do.

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My grandparents are just now getting accustomed to email. And my parents are sometimes iffy about text messaging. But Ivy Bean is 104 years old, and is an avid user of Twitter. She already has over 10,000 followers.

As Twitter begins to take over many of the functions used for emailing, instant messaging and blogging, it’s certain that this now mainstream tool will have a quickly growing user base from the more mature demographic. So is its device-bridging capabilities the perfect medium for gaining on the older generation?

Twitter is a pretty simple tool to use, especially when you’re using Twitter for basic communication or keeping in touch with a few key people, such as family members. So perhaps Twitter is the ideal medium for such communication, despite the slower adoption of certain technology from the mature demographic. But the fastest growing demographic on Facebook is from this particular demographic. So why couldn’t it happen on Twitter as well?

Now, Ivy Bean was already pretty tech savvy when she joined Twitter. Having already created a Facebook account, Ivy was adept at social networking and readily uses it to keep in touch with family and friends. But perhaps Twitter could become an even more welcoming introduction to social media for the older demographic.

The concept of Twitter, however, isn’t always easily grasped, especially by those (of any age) that haven’t tried it out yet. Many often say that the true value of Twitter comes not from basic communication but in marketing and online brand-building. I think, to a certain extent, this is an overstatement–one that Ivy Bean is beginning to prove wrong.

And Twitter is actually layering in even more features to enhance the communication capabilities of Twitter, making it a more inherently useful tool. As more features are added onto Twitter, the more useful it could become to a broader set of users. I think geo-data could be important for Twitter in this regard. Microsoft Vine is currently testing an update system with integrated geo-data features to be used for alerts within a preexisting community.

But I think Microsoft’s introduction of such technology gives geo-data a real chance to become widely accepted as a controllable factor in social media and intercommunication practices. Twitter may be able to take advantage of the growing acceptance of geo-data and integrate it into its own service in order to generate revenue and appeal to even more mainstream (and older) users.

Though a great deal of Twitter’s value comes in the form of marketing potential for personal or business brands, it’s also important to remember the core principle of Twitter is to merely communicate with others. And that’s something we all do at any age.

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picture-6This past week has been kind of rough for Twitter, as the microblogging platform attempted to improve the system around @replies. Prior to the changes, users could view @replies between followers and those they follow, as well as the @replies from those they follow, even if they’re directed at someone else. This gave a decent amount of filter control for items showing up in Twitter streams, and enabled users to see multiple angles of a given Twitter conversation.

The importance of being able to see these different angles around Twitter correspondence between two or more people is that it also allowed for some level of user-discovery. Think of it as the ability to jump into a conversation that’s going on with a person you know, and their friend. Now you have an opportunity to introduce yourself into the conversation and make a new friend.

But Twitter has been tweaking the @replies in the past few days, causing an uproar, a full-scale Twitter revolt including a dedicated site, and a prompt repeal of the changed features on Twitter. A series of blog posts on Twitter explained the changes and the reasoning behind these changes, but in the end, Twitter is still looking to further modify the way @replies work. For the time being, a temporary fix has been put in place–only mutual friends (followers & folowees) can see an @reply posted by a Twitter user when the actual “Reply” button has been utilized. A tweet that has a mention (@username) and was created without using the “Reply” button will still be seen by all followers.

Whew!

So why are things so complicated? The @reply and the newly modified @username systems are confusing, and more importantly, they’re not fluid. As the most basic level, they work for their respective purposes. But utilizing these systems for meaningful conversation, complete with context and easy correspondence, is quite a task on Twitter. The popular microblogging platform is begining to overtake some of the activity we’re seeing in traditional blogs, instant messenger clients and email, so the necessity for fluid conversation is increasing exponentially on a daily basis.

To that end, there are a couple of things going on. Third party developers have been more forward-moving in their ability to provide additional context around a given conversation, though this is still a difficult task for the developer community, given Twitter’s own limitations. Additionally, Twitter has been ramping up the amount of new features its introducing to users, as the site has seen a great deal of growth in the past six months a lone and has officially become a mainstream product with mainstream expectations from investors and users alike.

A major missing key to Twitter is the ability to have a comprehensive conversation with one or more Twitter users, especially in the public forum of Twitter streams as opposed to direct messages. The the faster Twitter can figure out a way to retrofit its existing systems to work with our existing schema around web-based and mobile communication, the better we’ll all be.

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Yesterday I posted a first impressions review of the popular Twitter script Hummingbird. One of the things I didn’t realise when I wrote my review yesterday was just how great HummingBird is for managing multiple Twitter accounts.

As I mentioned yesterday, in addition to my personal Twitter account, I have about 4 other accounts which I use to keep my blog readers updated of the latest posts on my blogs. I don’t check these accounts as much though.

It’s not that I don’t want to use these accounts to interact with readers, it’s just very timeconsuming to monitor so many accounts as you need to sign in, check for @replies, reply to those who tagged you, post an update and then sign out. You then need to do this all again with the other accounts.

Hummingbird makes this whole process incredibly easy. The script is pretty much a basic browser with Twitter functions built in. So unlike other scripts which just access the Twitter API to post updates, Hummingbird lets you use and update Twitter in the same way you would on FireFox, Opera or Internet Explorer.

However, what makes the whole process quicker is the Twitter accounts feature. Once you have added all your accounts to HummingBird you simply need to click on the account you want to use. The script will then automatically sign you out of your current account and sign you into the next one. I know this doesn’t sound like much but it really does speed up the process of checking multiple accounts.

Although I have applications like TweetDeck and Twhirl on my pc and have installed some FireFox Twitter plugins, I use the Twitter home page to post updates and check my @replies about 95% of the time.

Today I have been instead tweeting from the HummingBird client itself and I love it. It’s saving me a lot of time and making my twittering much more productive, something which I am always trying to improve.

The only slight downside is that when you are using HummingBird to mass follow or unfollow, you can’t use it for twittering. So you would have to do your twittering on your regular browser. It’s not really a major problem to be honest though I thought I’d point it out.

Do any readers have multiple Twitter accounts? If so, please leave a comment and let us know how you manage them all :)

Thanks,
Kevin

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Blog Themes Club Twitter Survival Guide

About the Author

Kevin MuldoonJames Hakim is a webmaster, blogger and self confessed gadget geek! He owns numerous websites on the net including the popular Twitter Scripts.

Having signed up to Twitter in April 2008, he didn't really become active on it until early 2009. Since then he has been a Twitter fantatic!

To stay up to date with James please follow him @Twiter_Scripts on twitter or visit his company.
  • What I'm Doing...

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